In an era where flight booking onlineis an easy choice for travelers, a specific surveyreports that more than half of all agents saw an increase in their customers, transactions and revenues in 2014, compared to 2013. What's more, in 2015, Australian agency profits are expected to grow by 12%.
In light of these findings, Travel Market Report has posted a section on 10 reasons why the traveler still needs an agent. Here is a summary.
1. Responsibility.
Officers must respond to a boss or they are their own boss. They are real people to whom customers can talk to fix things.
2. Knowledge.
The agents know all the ins and outs of the journey. Instead of deciding where to go based on anonymous comments on a website, it's better to talk to someone who is doing this for a living and knowingly talking.
3. More for your money.
An agent can make sure the traveler gets value for money. Plus, he knows where to go and when to go.
4. Design of a route.
An agent is able to offer a precise itinerary, including everything that is included in the trip.
5. Budgeting.
An agent can help determine how much a trip will cost, so there are no surprises. It can also offer options to save the customer money.
6. Insurance.
An agent can assure and reassure the client in many ways and when things go wrong he has the resources and contacts to help travelers.
7. Resources.
Travel agents have access to resources that travelers simply do not have access to.
8. Exclusivity.
An agent knows the new destinations and new places available in these destinations.
9. Saving time.
The search for the ideal trip can take hours and stretch over several weeks. An agent spends time getting to know his clients and setting up a tailor-made vacation for them.
10. The leverage effect.
Travel agent in Australia spends years developing long-term relationships with suppliers. They are more likely to get what they want from them than just the consumer.
