We
often hear travel agencies failing or worse disappearing with customer
reservation money. There is no escape; if you get to this point the holiday is
ruined! Here's how to behave to choose the right Australian travel agents and avoid
nasty surprises.
To
avoid unpleasant surprises it is advisable to check the reliability of the
travel agents to which you intend to contact. A good idea is to search the
agency on the Internet. The web is full of reviews where people report their
experience both positive and negative. The choice towards large group
franchising agencies should not be underestimated. They are certainly more
reliable, even if more expensive.
The pitfalls on the contract
Before
confirming the reservation it is advisable to check the contract and possible
clauses. Often they are of the type total exemption of the agency from any
responsibility and in this case it is good not to trust.
Services
It
is advisable to keep aside the catalog where your accommodation is described,
in order to check which services are guaranteed and which are not. In fact it
happens that the services available to the accommodation do not exist or are
decidedly different from the catalog. The services should also be reported on
the contract, stating even if they are included in the tariff or paid.
Contract
The
contract includes all the services included, the detailed costs, the
characteristics of the trip and all the possible ways of withdrawal from it.
Often there are extra charges, such as fuel adjustment, taxes, landing fees,
disembarkation or embarkation in ports and airports, exchange rates applied to
the package in question. The price can be changed up to 20 days prior to
departure. In the event of an increase of more than 10% of the total in the 20
days prior to departure, you have the right to terminate the contract by
obtaining the deposit. The possibility of this procedure is written in the
conditions of the travel contract, you can always find them in the last pages
of each catalog.
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